Returns & Refunds

Didn't love your order? Don't Stress!

Our easy returns process has got you covered.

RETURN FROM

UNITED KINGDOM

UNITED KINGDOM

STEP ONE

Choose your return and
follow the steps

BOOK YOUR RETURN HERE

STEP TWO

Organise your return to the following address -
Beginning Boutique
Returns Department
PO Box 2040, Mansfield BC,
QLD, 4122, Australia

STEP THREE

Make a note of your return tracking, and send your parcel back to us for processing.
Ensure your name and order number are clearly visible on the return parcel label

STEP ONE

Choose your return and
follow the steps

BOOK YOUR RETURN HERE

STEP TWO

Once you submit your return, you will receive a postage label directly to your email or on the returns page to download.

STEP THREE

Print and place the label on your parcel and drop your parcel off at a Street Post Box, Post Office or Free 24/7 Parcel Locker

*Please note that we do not provide a return shipping label. You are responsible for arranging and covering the cost of return shipping at your discretion. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds are offered on all orders received back to our warehouse within 20 days (14 business days) of your delivery date.

Store Credits are offered on all orders received within 30 days of your delivery date.

We aim to process all returns within 1-2 business days of receiving the return, however we ask to
allow up to 5 business days in the case of higher volumes.

EXCHANGES
  • To prevent items selling out, we do not offer exchanges on any international orders.
STORE CREDITS & GIFT CARDS
  • Store Credits are offered on return orders received back to us within 30 days from the date of delivery.
  • Store Credits & Gift Cards are valid for 3 years (36 months) from the date of issue and cannot be extended after expiry.
  • Store Credits & Gift Cards are non-refundable.
  • You will receive your store credit via the email address provided at the checkout.
REFUNDS
  • Refunds are offered on all eligible purchases
  • Orders received back to us within 20 days of your delivery date
  • All refunds are processed back to the original payment method used to place the order.
  • If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay), the funds will be reversed to those methods accordingly
  • Depending on your bank, please allow up to 10 business days for the refund to be reflected at your end
IMPORTANT INFO
  • We do not issue a label for all international returns - you will be required to organise your own return.
  • We do not issue a label for all international returns - you will be required to organise your own return.
  • Send your return to the following address -Beginning Boutique, Returns Department, PO Box, 2040, Mansfield BC, QLD, 4122, Australia.
  • Ensure your name and order number are clearly visible on the return parcel label. Make a note of your return tracking.
  • Please contact our Customer Care team prior to shipping your return if you wish to make any changes to allow quicker processing
  • It is the customers' responsibility to ensure all terms and conditions for returns are read and understood.
  • Any shipping fees paid are non-refundable
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton
  • Sale items are eligible for return, however, Final Sale items in the Outlet Sale cannot be exchanged or returned unless faulty
  • Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description
    • Unless faulty or significantly misrepresented
  • All swimwear must have their hygiene seal intact and not previously removed
  • All returns received outside of the policy timeframe will not be eligible for a refund
FAULTY OR INCORRECT ITEMS
  • If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au
    • Please provide as much detail as possible, including photos so we can resolve quickly.
  • In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution
  • If you have a major problem with a product, you are entitled to your choice of a replacement, store credit, or refund
  • If we have significantly misrepresented the product or provided an incorrect description, you are entitled to your choice of a replacement, store credit, or refund.
  • ACCC Consumer Rights Guarantees
REJECTED RETURNS
  • It is your responsibility to ensure that your return meets the above requirements
  • If a return is received and not approved through quality control, we will contact you immediately and provide more details
  • You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for resale
  • If you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility